The anticipation of a new arrival is half the joy — and we want you to savour every moment of it. At Ready Brides, we know that waiting for your parcel can feel like waiting for a special gift to arrive. That is why we have made tracking your order simple, transparent, and reassuring from the moment it leaves our studio to the moment it reaches your doorstep.

We partner with trusted shipping carriers worldwide to ensure your package is handled with care and delivered on time. And we keep you informed every step of the way — because we believe that peace of mind is just as important as the perfect fit.

How to Track Your Order

Tracking your Ready Brides order is quick and easy. Here is how:

1. Check Your Shipping Confirmation Email
Once your order has been packed and dispatched, we will send you a Shipping Confirmation email containing:

• Your unique Tracking Number

• A direct Track Your Order link

• The name of the courier service handling your delivery

Simply click the link or copy the tracking number to monitor your parcel's journey in real time.

2. Track via Our Website
You can also track your order directly on our website:

• Visit our [Track Your Order] page (link in the footer)

• Enter your Order Number (found in your order confirmation email)

• Enter your Email Address used at checkout

• Click Track — and your parcel's current status will appear instantly

3. Track via Carrier Website
If you prefer, you can visit the courier's official website and enter your tracking number directly. We typically ship with the following trusted partners:

• DHL Express — fast and reliable for international deliveries

• FedEx — ideal for time-sensitive shipments

• UPS — widely used for North American and European destinations

• EMS / Local Postal Services — for standard international shipping options

Understanding Your Tracking Status

To make your tracking experience even clearer, here is what each status typically means:

Shipping Timeframes (Estimated)

Please note: These are estimated timeframes and may vary due to customs clearance, public holidays, or unforeseen carrier delays.

What If My Tracking Has Not Updated?

It is completely normal for tracking information to take 24–48 hours to update after your order has been shipped. During peak seasons or busy periods, carriers may experience slight delays in scanning packages.

If your tracking status has not changed for more than 5 business days, or if you see an "Exception" or "Hold" status, please do not hesitate to reach out to us. We will contact the carrier on your behalf and keep you updated every step of the way.

Customs & Import Duties

For international orders, please be aware that your package may be subject to customs clearance procedures in your country. While we do our best to minimise delays, customs processing times are beyond our control. Any applicable import duties, taxes, or customs fees are the responsibility of the recipient, as we are unable to predict or cover these charges.

If you have questions about customs procedures, feel free to contact us — we are happy to provide any documentation you may need to facilitate the process.

Lost or Delayed Parcels?

While rare, we understand that delays or losses can happen. If your package has not arrived within the estimated timeframe, or if the tracking shows "Delivered" but you have not received it, please contact us immediately at hello@readybrides.com.

Our team will:

• Open an investigation with the carrier

• Keep you informed of any updates

• Work with you to find a fair resolution — whether that means a replacement, store credit, or a full refund, depending on the circumstances

Your satisfaction and trust mean everything to us, and we will go above and beyond to make things right.

Have More Questions?

If you need further assistance with tracking, or if you simply want to check in on your order, our support team is always here to help. Drop us an email at hello@readybrides.com, and we will respond within 24 hours — often sooner.

A Little Note from Us

We know that waiting for a package can be both exciting and a little anxious. That is why we pour so much care into every step of the shipping process — from the moment we wrap your items in our signature packaging to the moment we hand them over to the courier. We want your Ready Brides order to arrive not just on time, but beautifully, safely, and with the same love we put into creating it.

Thank you for trusting us with your style journey. Your order is on its way — and we cannot wait for you to fall in love with it.