At Ready Brides, we believe that the excitement of receiving your new favourite piece should never be dampened by uncertainty or delays. That is why we have built a shipping and handling process that is as thoughtful and reliable as the clothing we create — from the moment you place your order to the instant it arrives at your door.

We partner with trusted global carriers to ensure your package is handled with care, tracked with precision, and delivered in a timely manner. Whether you are ordering from New York, London, Sydney, or Paris, we are committed to bringing the Ready Brides experience to you — wherever you are in the world.

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1. Shipping Destinations

We are proud to offer worldwide shipping to most countries and regions. No matter where you are, we want to make our collections accessible to you.

If your country is not listed at checkout, please contact us at hello@readybrides.com — we will do our best to find a shipping solution for you.

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2. Shipping Methods & Timeframes

We offer two primary shipping options to suit your needs: Standard Shipping and Express Shipping. Estimated delivery times are calculated from the date your order is dispatched (not from the date of order placement).

Please note: These are estimated timeframes and are not guaranteed. Actual delivery times may vary due to customs clearance, public holidays, weather conditions, or unforeseen carrier delays.

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3. Order Processing Time

Before your order is handed over to the carrier, it goes through our careful handling process:

• Order Confirmation: You will receive an order confirmation email immediately after placing your order.

• Processing & Quality Check: Our team carefully picks, packs, and quality-checks each item. This typically takes 1–3 business days.

• Shipping Confirmation: Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and a direct tracking link.

During peak seasons (holidays, sales events, etc.), processing times may be extended to 3–5 business days. We appreciate your patience and understanding during these busy periods — we are working extra hard to get your orders out as quickly as possible.

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4. Shipping Costs

Shipping costs are calculated at checkout based on your delivery address and the shipping method you select. The exact cost will be clearly displayed before you complete your purchase.

Free Shipping: We are delighted to offer free standard shipping on orders over $150 USD. This offer is automatically applied at checkout — no promo code needed.

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5. Tracking Your Order

We believe in keeping you informed every step of the way. Once your order has been dispatched, you will receive a tracking number that allows you to monitor your parcel's journey in real time.

You can track your order in three simple ways:

• Via Email: Click the tracking link in your shipping confirmation email.

• Via Our Website: Visit our [Track Your Order] page and enter your order number and email address.

• Via Carrier Website: Enter your tracking number directly on the courier's official website.

For more detailed information, please refer to our Track Your Order page.

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6. Shipping Carriers

We partner with reputable, globally recognised carriers to ensure your order arrives safely and on time:

• DHL Express — Fast, reliable, and ideal for express shipments worldwide

• FedEx — Excellent for time-sensitive deliveries, particularly to North America and Europe

• UPS — Widely trusted for North American and European destinations

• EMS / Local Postal Services — Used for standard international shipping, with final delivery handled by your local postal authority

The carrier assigned to your order depends on your shipping destination, selected shipping method, and the weight/size of your package.

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7. Customs, Duties & Taxes

For international orders, please be aware that your package may be subject to customs clearance, import duties, taxes, or brokerage fees imposed by your country's customs authorities. These charges are the sole responsibility of the recipient and are not included in the shipping cost you pay at checkout.

Important Notes:

• Customs policies and fees vary widely by country. We recommend contacting your local customs office for an estimate of potential charges before placing your order.

• We are required by law to declare the full value of your order on customs forms. We cannot mark packages as "gifts" or undervalue items to reduce customs fees.

• If your package is refused due to customs fees or returned to us, the return shipping costs and any customs fees incurred will be deducted from your refund.

In some cases, your local postal service may contact you to pay duties before your package is released for delivery. Please respond promptly to avoid delays.

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8. Order Address Accuracy

To ensure smooth and timely delivery, please double-check your shipping address before completing your order. We cannot be held responsible for delivery delays or lost parcels due to incorrect, incomplete, or unverifiable addresses provided by the customer.

If you realise you have entered an incorrect address after placing your order, please contact us immediately at hello@readybrides.com. If your order has not yet been dispatched, we will do our best to update your address for you. Once shipped, we are unable to redirect packages.

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9. Failed Delivery Attempts & Unclaimed Parcels

If the carrier is unable to deliver your package due to:

• No one being available to receive it

• Incorrect or incomplete address

• Failure to pay customs duties

• Failure to collect from the local post office within the holding period

...your package may be returned to us. In such cases:

• We will contact you to arrange reshipment at your expense

• Alternatively, we can issue a refund for the merchandise, less the original shipping costs and any return shipping fees incurred

We encourage you to track your order regularly and respond promptly to any delivery notifications to avoid your parcel being returned.

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10. Shipping During Holidays & Peak Seasons

During major holidays (such as Christmas, Chinese New Year, Black Friday, etc.) and promotional sales events, shipping carriers may experience higher-than-usual volumes, which can result in delays beyond our control.

We recommend placing your orders well in advance if you need them by a specific date. While we do our best to dispatch orders quickly, we cannot guarantee delivery dates during these peak periods.

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11. Lost or Stolen Parcels

We understand how distressing it can be when a package goes missing. Here is how we handle such situations:

• Lost in Transit: If your tracking shows no movement for more than 10 business days beyond the estimated delivery timeframe, please contact us. We will open an investigation with the carrier on your behalf. If the package is confirmed lost, we will offer a replacement or a full refund, including shipping costs.

• Marked as "Delivered" but Not Received: If your tracking shows "Delivered" but you cannot find your package, please first check with neighbours, family members, or your building's reception. If it is still missing, contact us within 5 days of the delivery date. We will assist you in filing a claim with the carrier. Please note that once a package is marked as delivered, we rely on the carrier's investigation to determine the outcome. If the carrier confirms delivery to the correct address, we may be unable to issue a refund or replacement.

For valuable orders, we strongly recommend selecting Express Shipping, which offers more comprehensive tracking and insurance coverage.

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12. Shipping Insurance

We automatically insure all orders shipped via Express Shipping against loss or damage in transit. For Standard Shipping orders, insurance coverage is limited and may not cover the full value of your order. If you would like additional insurance for your standard shipment, please contact us before placing your order, and we will provide a quote.

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13. Contact Us

If you have any questions about shipping, need assistance tracking your order, or simply want to check on delivery status, our support team is always here to help.

Email: hello@readybrides.com
Response Time: Within 24 hours (Monday–Friday)
Live Chat: Available during business hours on our website

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A Final Word from Us

Every package we send out carries more than just clothing — it carries our care, our attention to detail, and our gratitude for choosing us. From the way we fold each piece to the way we seal every box, we want your unboxing experience to feel as special as the moment you first discovered our brand.

We know that shipping across borders can sometimes feel unpredictable. But we promise to be with you every step of the way — transparent, responsive, and always on your side.

Thank you for letting Ready Brides travel to you. Wherever you are in the world, we are honoured to be part of your story.