Refund/Return Policy

At Ready Brides, we want you to fall in love with every piece you receive — not just when you first try it on, but every time you wear it. We understand, however, that sometimes a dress may not fit quite as expected, or a knit may not be the shade you imagined on your screen. And that is perfectly okay.

We are here to make returns and refunds as smooth, fair, and stress-free as possible. Our goal is not just to sell you beautiful clothing, but to ensure you feel confident and happy with every purchase you make from us.

Please take a moment to read our policy below. If you have any questions, our support team is always just an email away.

1. Our Return Window

We offer a 14-day return window from the date you receive your order. This means you have 14 calendar days after your parcel has been delivered to initiate a return request.

  • Returns must be postmarked within 14 days of receipt.

  • Requests submitted after this window may not be accepted, but we encourage you to reach out anyway — we will do our best to accommodate you wherever possible.

2. Eligibility Criteria

To be eligible for a return or exchange, your items must meet the following conditions:

  • Unworn & Unwashed: Items must not have been worn, washed, or altered in any way.

  • Original Tags Attached: All original tags, labels, and packaging must be intact and attached.

  • Original Condition: Items must be free from stains, odours, pet hair, or any signs of use.

  • Hygiene Items: For hygiene reasons, certain items are not eligible for return, including:

    • Intimate wear (lingerie, bodysuits, swimwear)

    • Earrings or other pierced jewellery

    • Face masks or other personal care items

    • Items marked as "Final Sale" on the product page

If you are unsure whether your item qualifies, please contact us before initiating a return.

3. How to Initiate a Return

We have made the return process simple and straightforward. To start your return:

Step 1: Email us at returns@readybrides.com with the following information:

  • Your order number

  • The item(s) you wish to return

  • The reason for your return (your feedback helps us improve!)

Step 2: We will respond within 24 hours with a Return Authorisation Number (RMA) and detailed return instructions, including the correct return address.

Step 3: Pack your item(s) securely in their original packaging (or a sturdy alternative), include your RMA number on the outside of the parcel, and ship the package using a trackable shipping method.

Step 4: Once we receive and inspect your return, we will process your refund or exchange within 5–7 business days. You will receive a confirmation email once your return has been completed.

Please note: We are unable to accept returns sent without a valid RMA number. Such parcels may be refused or delayed in processing.

4. Return Shipping Costs

Return shipping costs are the responsibility of the customer, unless the return is due to:

  • A manufacturing defect (e.g., faulty stitching, broken zipper)

  • An error on our part (e.g., incorrect item sent, wrong size shipped)

In such cases, we will reimburse your reasonable return shipping costs upon receipt of the tracking receipt.

For all other returns (change of mind, size not fitting, colour variation, etc.), we recommend using a tracked shipping service, as we cannot be held responsible for parcels lost or damaged in transit without proof of delivery.

5. Refunds

Once your returned items are received and inspected, we will notify you via email of the status of your refund.

Refund Process:

  • Refunds will be issued to your original payment method (credit card, PayPal, bank transfer, etc.).

  • Please allow 5–7 business days for the refund to appear in your account, depending on your bank or payment provider's processing times.

  • In some cases, we may offer store credit as an alternative refund method — you are always welcome to choose this option if you prefer.

Partial Refunds:

  • Items returned in a condition that does not meet our eligibility criteria may be subject to a partial refund (at our discretion).

  • If you return an item without its original tags or packaging, a restocking fee may apply.

6. Exchanges

We offer exchanges for the following situations:

  • Different Size or Colour: If you would like to exchange an item for a different size or colour, please indicate your preferred replacement when contacting us.

  • Defective or Incorrect Item: If you received a faulty or incorrect item, we will send you a replacement at no additional cost.

Exchange Process:

  • The exchange process follows the same steps as a return (see Section 3).

  • Once we receive your returned item, we will ship your exchange item within 3–5 business days.

  • Exchange shipping costs for the new item are covered by Ready Brides in cases of defects or our error. For size/colour exchanges, return shipping is at your expense, and we will cover the cost of shipping the replacement to you.

If your desired exchange item is out of stock, we will offer you a full refund or store credit.

7. Defective or Damaged Items

We take quality control very seriously. Each piece is carefully inspected before it leaves our studio. However, if you receive an item that is defective, damaged in transit, or incorrect, please contact us immediately.

To report a defective or damaged item:

  • Email us at returns@readybrides.com within 7 days of receiving your order.

  • Include your order number, a description of the issue, and clear photos of the defect or damage.

Our team will review your case promptly and arrange for a replacement, full refund, or store credit — including reimbursement of your return shipping costs.

8. Final Sale Items

Items marked as "Final Sale" on the product page are not eligible for return, exchange, or refund. These are typically clearance items, sample pieces, or limited-edition collections offered at deeply discounted prices. Please double-check your size and colour selection before purchasing final sale items, as they are non-refundable.

9. International Returns

We gladly accept returns from our international customers. Please note:

  • Return shipping costs, customs duties, and taxes for international returns are the responsibility of the customer, unless the return is due to a defect or our error.

  • We recommend using a shipping service that provides tracking and insurance, as we cannot accept liability for international parcels lost in transit.

  • Please ensure that any customs documentation clearly marks the parcel as a "Returned Goods" to avoid additional customs fees being charged to us. If customs fees are incurred on our end, they will be deducted from your refund.

10. Processing Timeline

Here is a summary of our processing timelines for returns and refunds:

Stage Estimated Time
Return Request Response Within 24 hours
Return Shipping (to us) Varies by location (3–14 days)
Inspection & Processing 3–5 business days upon receipt
Refund Issuance 5–7 business days after approval
Refund Reflection in Account Varies by bank/payment provider

11. Late or Missing Refunds

If you have not received your refund within the expected timeframe:

  1. Check your bank or PayPal account again — refunds may take a few days to appear.

  2. Contact your credit card company or bank, as processing times vary.

  3. If you have done all of the above and still have not received your refund, please contact us at returns@readybrides.com with your order number and we will investigate promptly.

12. Order Cancellations

We aim to dispatch orders as quickly as possible. If you wish to cancel your order:

  • Please contact us at hello@readybrides.com within 2 hours of placing your order.

  • If your order has not yet been processed or shipped, we will cancel it and issue a full refund.

  • If your order has already been shipped, it cannot be cancelled. However, you may return the items in accordance with our return policy once they arrive.

13. Contact Us

We know that returns can sometimes feel frustrating, but we are here to make it as painless as possible. If you have any questions, uncertainties, or special requests, please do not hesitate to reach out.

Return Inquiries: returns@readybrides.com
General Questions: hello@readybrides.com
Response Time: Within 24 hours (Monday–Friday)

A Final Word from Us

We pour our hearts into every piece we create, and we genuinely want you to love what you receive. But we also know that not every style works for every body — and that is the beauty of personal style. If something does not feel right, send it back. No hard feelings. We will be here, ready to help you find something that truly makes you shine.

Thank you for trusting Ready Brides to be part of your wardrobe journey. We are grateful for you, always.